Consignment FAQ's
When do you take items?
We take items from the 1st–15th of each month, excluding December and June.
Do we need an appointment to drop off items?
Nope! If you come within the drop off window, you can come by anytime.
What brands do you not accept?
We generally do not accept brands from big box stores like JCP, Kohls, Target, Walmart, etc. This may include but is not limited to the following children’s clothing brands: Carters, Circo, Genuine Kids, Gerber, Children’s Place, Okie Dokie, Cat & Jack, Art Class, Just One You, George, Faded Glory, Koala Kids, First Impressions, Vitamin Kids, Kids Korner, and many more box store brands.
Why don’t you take certain brands?
There are a few reasons we’re selective with clothing brand choices. We select items that our customers love to buy and are higher quality clothing that lasts longer. Box store brands generally do not hold up as well and do not resell as well. If we are low in our quickest selling sizes, we may take some brands such as Old Navy, H&M, Primary, Cat & Jack etc.
Do you take all seasons all the time?
We take spring/summer items from January – May and fall/winter items from July – November.
What is the consignment process?
➤ Items must be folded with sets folded together and placed inside of a plastic bin or box with a lid.
➤ Drop up to two bins anytime during the 1–15th of the month.
➤ We will take the items that we believe will sell best for you and keep the no thank yous in your bin.
➤ We will send an email asking you to come by and pick up your bin within a week of that email.
➤ A consignor account is created for you and once your items begin to sell, your portion of the sale is deposited into your account.
➤ After 60 days any items left will begin to go through a discount process and after 90 days the items will be donated to a local children’s ministry.
How do I check my balance?
➤ We have an online portal that will allow you to check your balance any time. You are also welcome to call the store or ask when you visit.
How do I get paid?
➤ As soon as your item sells it will be deposited into your consignor account. Stop in to shop with the monies you’ve earned as store credit or pick up cash or a check any day we are open.
What is the payout percentage?
➤ Most items you receive between 35–40% of the selling price. High end boutique brands will receive 50% of the selling price. Examples of those brands are TBBC, Pink Chicken, Little English, Prodoh, Shrimp & Grits, Proper Peony, etc.
Does my consignor balance expire?
➤ Your consignor balance does not expire.
How much can I bring in?
➤ No more than two bins per drop-off.
What happens to my clothes at the end of the consignment period?
➤ We donate them to St. Johns Clothing Closet or a similar ministry that serves our local children. You have an option to pick up items that have expired. We do charge a $10 fee for gathering your expired items.
How is the pricing of my item determined?
➤ We take the retail value of the item and then take half of that. Once we get that price, we may adjust it up or down depending on the brand, condition, style and demand for that item.
Online Shopping FAQ's
Can you ship my order?
➤ We do offer shipping! We start at $6 for up to two pieces of clothing and add $1 for each additional piece of clothing, up to $12.
Can I pick up my online order from the store?
➤ Yes! Our default is local store pickup, so if you would like your items shipped, please be sure to choose that option at checkout.
I need to return my online order; how do I do that?
➤ You are welcome to return the item to the store at your cost for a store credit if it is within a 10-day limit and the tags are still attached.